Last Updated: October 2023

Greetings, fellow haunters and Halloween enthusiasts! At SpookyCrafts Shop, we’re committed to ensuring your spooky creations are nothing short of spectacular. However, we understand that sometimes a product might not meet your ghoulish expectations. That’s why we’ve crafted a Returns & Exchanges policy that’s as straightforward as a zombie’s shuffle.

1. Returns & Exchanges Eligibility

You may return or exchange most items within 15 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them. Please note that due to the nature of certain products, some items cannot be returned or exchanged (see Section 5).

2. Non-Returnable Items

For the safety and well-being of our community, the following items are non-returnable:

  • Costumes & Masks: Due to hygiene reasons, these items cannot be returned or exchanged unless defective.
  • Fire Retardant Plastic: Safety products are final sale to ensure compliance with safety standards.
  • Witchcraft Essentials & Zombie Creations: These mystical and perishable items are non-returnable to preserve their magical integrity.

If you receive a defective item from these categories, please contact us immediately at [email protected].

3. How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange:

  1. Contact Us: Email our ghostly customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
  2. Wait for Instructions: We’ll respond within 48 hours with a return authorization number and shipping instructions. Please do not send anything back without this number.
  3. Ship the Item: Pack the item securely in its original packaging and ship it to the address provided. We recommend using a trackable shipping service as you are responsible for the return shipping costs.
  4. Processing: Once we receive and inspect the item, we’ll notify you of the approval or rejection of your refund or exchange.

4. Refunds

If your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note that shipping costs are non-refundable. For exchanges, we’ll ship the new item once the return is processed, subject to availability.

5. Return Shipping Address

Please ship returns to:

SpookyCrafts Shop Returns
987 Lynn Street
Boston, US 02107

6. Return Request Email Template

Need help drafting your return request? Use the template below:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear SpookyCrafts Team,

I would like to request a [return/exchange] for my order #[Your Order Number]. The item I wish to return is [Product Name] because [Reason for return].

My order was shipped to:

[Your Name]
[Your Shipping Address]

Please provide me with a return authorization number and further instructions.

Thank you,
[Your Name]

7. Questions?

If you have any questions about our Returns & Exchanges policy, contact our spectral support team at [email protected]. We’re here to make sure your SpookyCrafts experience is spellbinding!

Happy Haunting!
The SpookyCrafts Shop Team