Greetings, fellow haunters and Halloween enthusiasts! At SpookyCrafts Shop, we’re dedicated to making sure your spooky creations arrive in a timely manner and meet your ghoulish expectations. If they don’t, we’ve got a returns process that’s as straightforward as a zombie’s shuffle.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after receipt. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

We offer two shipping options to cater to your haunting needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery within 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery within 15-25 business days after shipment.

Shipping Destinations

We ship worldwide, excluding some Asian countries and remote areas. Please contact us at [email protected] if you have questions about delivery to your location.

Returns & Exchanges Policy

Eligibility

You may return or exchange most items within 15 days of receiving your order. To be eligible, items must be:

  • Unused and in their original condition
  • In the original packaging with all tags attached
  • Not included in our non-returnable items list (see below)

Non-Returnable Items

For the safety and well-being of our spooky community, the following items cannot be returned or exchanged unless defective:

  • Costumes & Masks: Due to hygiene reasons
  • Fire Retardant Plastic: Safety products are final sale to ensure compliance with safety standards
  • Witchcraft Essentials & Zombie Creations: These mystical and perishable items are non-returnable to preserve their magical integrity

If you receive a defective item from these categories, please contact us immediately at [email protected].

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange:

  1. Contact Us: Email our ghostly customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
  2. Wait for Instructions: We’ll respond within 48 hours with a return authorization number and shipping instructions. Please do not send anything back without this number.
  3. Ship the Item: Pack the item securely in its original packaging and ship it to the address provided. We recommend using a trackable shipping service as you are responsible for the return shipping costs.
  4. Processing: Once we receive and inspect the item, we’ll notify you of the approval or rejection of your refund or exchange.

Refunds

If your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note that shipping costs are non-refundable.

For exchanges, we’ll ship the new item once the return is processed, subject to availability.

Return Shipping Address

Please ship returns to:

SpookyCrafts Shop Returns
987 Lynn Street
Boston, US 02107

Return Request Email Template

Need help drafting your return request? Use the template below:

Questions?

If you have any questions about our Shipping & Returns policy, contact our spectral support team at [email protected]. We’re here to make sure your SpookyCrafts experience is spellbinding!

Happy Haunting!

The SpookyCrafts Shop Team